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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Konseling dan Pendidikan Tadris: Jurnal keguruan dan Ilmu Tarbiyah Pedagogi : Jurnal Penelitian Pendidikan Jurnal Manajemen Pendidikan (JMP) Sriwijaya University Learning and Education International Conference JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH AL-ISHLAH: Jurnal Pendidikan Tadbir : Jurnal Studi Manajemen Pendidikan DWIJA CENDEKIA: Jurnal Riset Pedagogik Jurnal Administrasi dan Manajemen Pendidikan Muallimuna : Jurnal Madrasah Ibtidaiyah COUNS-EDU: The International Journal of Counseling and Education Journal EVALUASI JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JURNAL MANAJEMEN (EDISI ELEKTRONIK) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Journal of Humanities and Social Studies Jurnal Pendidikan dan Pengajaran Guru Sekolah Dasar (JPPGuseda) Pedagonal : Jurnal Ilmiah Pendidikan EDUKATIF : JURNAL ILMU PENDIDIKAN MANAGERIA: Jurnal Manajemen Pendidikan Islam JPPI (Jurnal Penelitian Pendidikan Indonesia) SAP (Susunan Artikel Pendidikan) DIKDAS MATAPPA: Jurnal Ilmu Pendidikan Dasar Jurnal Ilmu Komunikasi dan Bisnis Edum Journal Jurnal Dinamika Manajemen Pendidikan (JDMP) JAMP : Jurnal Administrasi dan Manajemen Pendidikan JURNAL MANAJEMEN PENDIDIKAN Journal of Innovation in Educational and Cultural Research Pedagogika : Jurnal Pedagogik dan Dinamika Pendidikan Cokroaminoto Journal of Primary Education Journal of Social Studies, Arts and Humanities (JSSAH) Pedagogia: Jurnal Ilmiah Pendidikan Kelola: Jurnal Manajemen Pendidikan Jurnal Penelitian Pendidikan Indonesia
Rais Hidayat
Universitas Pakuan
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Jurnal Ilmu Komunikasi dan Bisnis

 1 
The Impacts of Communication in Transformational Leadership and ICT on Customer Satisfaction in the Educational Sector Elfindah Princes; Tita Rosita; Rais Hidayat
Jurnal Komunikasi dan Bisnis Vol 8, No 1 (2022): Jurnal Ilmu Komunikasi dan Bisnis
Publisher : STARKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36914/jikb.v8i1.859

Abstract

This research aims to assess the impacts of implementing Transformational Leadership (TL) and Information Communication and Technology (ICT) in the education sector to increase Customer Satisfaction especially during uncertainties and in pandemic situations. Using the quantitative approach, this research argues the importance of customer satisfaction in education influenced by the communication skills implemented in Transformational Leadership and ICT. The research setting is in a private school located in Jakarta. Data from 286 respondents using stratified data sampling are gathered and analysed using SMART PLS. The results showed that TL has a stronger influence than ICT in improving customer satisfaction with a value of 0.547 and 0.329, respectively, especially to overcome problems in the learning process during pandemic times. Therefore, we can conclude that both Transformational Leadership and ICT are vital to increase Customer Satisfaction with a higher strength on Leadership. This study indicates the importance of Communication to build relationships in Transformational Leadership to improve Customer Satisfaction in education. Customer Satisfaction is also an essential focus in education, and the correct type of Leadership is needed. With transformational Leadership and the application of ICT, educational institutions can provide better service and, as an implication, can improve Customer Satisfaction.
Co-Authors Ai Juliani Amalia Sapriati Aminullah Yasin AMIRATUL HASANAH Andrean Hartanu Wibowo Andri Kusmayadi Anita Turisia Arifin Maksum Arita Marini Atin Sugiarti Atiyatu Jakiyah Baharuddin Baharuddin Baharuddin Baharuddin Bibin Rubini Bukman Lian, Bukman Dadang Kurnia Dendy Saeful Zen Dewi Sulastri Dian Wulandari Donna Sampaleng Dwi Wilian Edwita Edwita Eka Suhardi Eka Suhardi Elfindah Princes Farida Wulandari Griet Helena Laihad Gusti Yarmi Haposan Andi Hendarman Hendarman Henny Suharyati Herlina Usman Himmatul Ulya Ida Zuraida Iva Sarifah Kartika Nurmala Dewi Kinanti Puji Lestari Laely Romdhania Lia Yulianti Lida Hasanah M. Arif Billah Matthew M Naibaho Muhamad Entang Muhammad Abdurrahman Efendi Nandang Hidayat Nedin Badruzzaman Nina Nurhasanah Nita Karmila Noor Sjahid Nur Baeti Sabti Nurjannah Nurjannah Putri Intan Juwita Queena Alzena Resyi A Gani Rhini Fatmasari Rindu Rahayu Agustin Ristinofa Ristinofa Rita Retnowati Rukmini Handayani Rukmini Handayani Saepul Anwar Sampaleng, Donna Santa Manurung Sembiring, Gorky Sherly Maretha Siti Horiah Soewarto Hardhienata Suhartono, Suhartono Sulista Marwati Sumardi , Sumardi Sumardi Sumardi Sumardi Sutji Harijanto Sutji Harjanto Sutji Harjanto Syafuriani Dwi Harmi Putri Tita Rosita Tustiyana Windiyani Tustiyana Windiyani Vicihayu Dyah M Wardatul Adibah Widianti Sudjud Yohana Erna Yani Astuti Yunida Devitasari Yusrizal Yusrizal Yusuf Gunawan Yusuf Gunawan Yuyun Elizabeth Patras Yuyun Elizabeth Patras Yuyun Elizabeth Patras Zulela Ms